Payment Terms
Returned Checks
C.O.D. Shipments
Special Orders or Factory Direct Orders
Sales Tax
Delivery Service
Delivery Schedule
Minimum Truck Delivery Orders
Shortages
Damaged Shipments
Return of Merchandise
Price Changes

Payment Terms
Shipments made to customers without established credit will be on a C.O.D. basis for payment in CASH, CHECK, or CREDIT CARD. We accept VISA, MASTERCARD, AMERICAN EXPRESS, and DISCOVER, and would prefer the credit card information at time of purchase. Payment is due at time of delivery. Company checks exceeding $500.00 will be require prior approval from our credit department. No exceptions.
Accounts with Net 30 terms are due 30 days from the date of purchase. Accounts are PAST DUE thereafter. All charges that remain unpaid at the end of the month, following the month of purchase (30 days past due), will be charged a service charge of 1.5% per month (18% annual rate).

Any charges that remain unpaid after 45 days (45 days past due) will automatically force the account into C.O.D. status, and open account privileges will be suspended until the account is brought back into current status (under 30 days past due). Any account with a continuous history of exceeding these credit terms will lose open account privileges entirely. Statements are mailed at the beginning each month. Our credit department periodically informs any customer with past due status so there is no confusion where an account stands.

Returned Checks
All returned checks are subject to a $25.00 service charge.

C.O.D. Shipments
Any C.O.D. shipment refused by the customer will place the account on a PAYMENT- IN-ADVANCE status.

Special Orders or Factory Direct Orders
Special orders are not subject to cancellation (cannot be canceled) and cannot be returned when the merchandise is in accordance with your order.

Sales Tax
All applicable sales and use taxes will be added to your invoice unless a valid resale certificate is on file. THIS IS A CALIFORNIA STATE LAW AND WE ARE LIABLE FOR NON-COMPLIANCE.

Delivery Service
Product Sign Supplies ships UPS, CAO, FedEx, USPS, and various other common carriers daily. Product Sign Supplies also offers daily truck delivery at no charge to customers inside our delivery areas.

Minimum Truck Delivery
In an attempt to curb higher prices, we try to be as cost effective as possible. Therefore we ask for a minimum of $75.00 for all truck delivery orders.
Please contact your local office for information on their delivery areas and special requirements. Also, keep in mind that any order requiring special handling, cutting, etc. requires more time to process. We appreciate any additional lead-time you can afford to keep our delivery service running smoothly.

Delivery Schedule
To view our schedule, please download our truck routes.

Shortages
Claims for shortages should be made promptly upon receipt of your order and no later than seven (7) days after delivery. We do our best to properly fill your orders, and ask that you take the time to immediately inspect and count the items delivered. Any items that we do not have in stock will be backordered and shipped when they become available. Please let us know if you do not want us to backorder items that are short. Please check your packing slip (invoice) to see how many items were sent and what is back-ordered. Items scheduled for future delivery are noted at the bottom of your invoice.

Damaged Shipments
There are two types of damages: apparent and concealed. Both are covered below.

Common Carrier Damage. All items shipped by Product Sign Supplies are F.O.B. our location (warehouse) and are considered the property of the consignee (Common Carrier). Damages and claims are the sole responsibility of the customer (you). Shipments should be checked upon arrival for any apparent or concealed damage. Any damage found should be noted on the freight bill. If you see the damage before accepting your delivery, you may choose to refuse the shipment. In any event, you may need to file a claim with the carrier. Product Sign Supplies is not responsible for damage caused by the carrier.

UPS Damage. It is important to check all UPS shipments upon arrival. Please DO NOT accept damaged parcels. If damage is discovered after you have signed for a UPS delivery, notify your regional UPS station and Product Sign Supplies. We will file the claim and replace the shipment. UPS will refuse your claim unless you retain the original shipping container and outer carton in which the merchandise was shipped. Credit or replacement can only be issued after receipt of UPS' acceptance of the claim. Product Sign Supplies is not responsible for damage caused by UPS.

Return of Merchandise
To eliminate confusion and promote better customer service, we have established the following return policy. PLEASE NOTE: no merchandise will be accepted without prior permission from Product Sign Supplies. As the buyer, we hope you will make every effort to inspect the items upon receipt and contact Product Sign Supplies within seven (7) days of the invoice date. Please provide us with the invoice number, date of purchase, and reason for return so we can expedite the process.

Our Error. Any wrong or defective merchandise sent by our error will be replaced or credited as long as we are notified within seven (7) days from the shipping date.

Customer Error. Stock merchandise ordered by mistake may be returned for credit within seven (7) days from the shipping date. An authorized return number is required for all returns. Please call the order desk and provide the invoice number, date of invoice, and item information to request a return materials authorization number. A 15% restocking charge will be deducted.

THE FOLLOWING ITEMS WILL NOT BE ACCEPTED FOR RETURN:

• Any special order item or any custom cut item or custom banner.
• Any item purchased more that ten (10) days prior to request for return.
• Any material that is opened or not in it’s original packaging.
• Any item that is damaged and not in re-saleable condition.

Price Changes
All prices are subject to change or withdrawal without notice. Due to the prevailing uncertain market conditions and inflation, we cannot guarantee that the prices advertised will be the same when you order. All items are invoiced at the time of shipment. If the costs decrease, we will do our best to pass that decrease on to you. If the costs increase, our prices will rise accordingly. All items are priced F.O.B. point of origin and are subject to change without notice.

Thank you for your continued support.