Return of Merchandise
To eliminate confusion and promote better customer service, we have established the following return policy.
PLEASE NOTE: no merchandise will be accepted without prior permission from Product Sign Supplies.
As the buyer, we hope you will make every effort to inspect the items upon receipt and contact Product Sign Supplies within seven (7) days of the invoice date. Please provide us with the invoice number, date of purchase, and reason for return so we can expedite the process.
- Any wrong (by our error) or defective merchandise will be replaced or credited as long as we are notified within seven (7) days from the shipping date. An authorized return number is required for all returns. Please call the order desk and provide the invoice number, date of invoice, and item information to request a return materials authorization number.
- Stock merchandise ordered by mistake may be returned for credit within seven (7) days from the shipping date. An authorized return number is required for all returns. Please call the order desk and provide the invoice number, date of invoice, and item information to request a return materials authorization number. A 15% restocking charge will be deducted.
- Any special order item or any custom cut item or custom banner.
- Any item purchased more that ten (10) days prior to request for return.
- Any material that is opened or not in it's original packaging.
- Any item that is damaged and not in re-saleable condition.
|
Product Sign Supplies is UpFront
